SVT Software
SVT Software LLC
iCloud Sync
iCloud is a storage and sync service from Apple Inc. The Accounts 2 and Ace Budget 2 app utilize the iCloud service to copy and sync data across multiple iOS devices. The iCloud sync feature is available for devices with iOS 5.0 or above.
- How do I enable iCloud sync?
To enable iCloud sync, you will need to do the following steps:
1. If you are currently using the email transaction sharing feature, then you will need to turn it OFF. Please see the last FAQ question below if you need additional detail.
2. From your primary device, go to the app's Settings screen and select the 'iCloud Sync' option.
3. Select the 'Upload Database to iCloud' to upload your data from the primary device so that it can be copied to all the iOS devices that you want to sync with.
4. Once the the upload has completed from your primary device, go ahead and set the 'Enable iCloud Sync' switch to 'ON'.
5. From your secondary device, go to the Settings screen and select the 'iCloud Sync' option.
6. Tap on the 'Download Database from iCloud' option to download the data you previously uploaded to iCloud from your primary device.
7. Select 'Yes' to indicate that you will allow the local database to be replaced with the one from iCloud.
8. Follow the prompt and turn ON the 'Enable iCloud Sync' switch to begin the download process.
9. At this point, verify that you have iCloud Sync option set to 'Enabled' for all your devices.
- What are some of the things to keep in mind when using iCloud?
* You must have an active iCloud Account with Apple in order for the app's iCloud sync feature to work. For the app data to be shared, all your devices must be logged on to the SAME iCloud account. If you do not already have iCloud setup, then please follow this link to setup up iCloud on all your devices to be synced.
* The 'Documents & Data' entry from the device's iCloud setting must be set to ON in order for the sync feature to work from the app (see Figure 1 below).
* You must have a network connection in order to send and receive data from iCloud. Also, your app must be running in the foreground for data to be downloaded from iCloud.
* You must perform the initial upload of your data from the primary device and then download that data to all your secondary devices in order for each data records to have the same unique id for iCloud sync to work.
* iCloud sync can take up to several minutes, depending on the network connection and performance of Apple's iCloud servers. Please be patience and allow plenty of time for data to be synced across all your devices.
* Transactions that are triggered by the recurring feature will not be synced if you make changes to them. So if you make a changed to an automatically created transaction, you will need to make the same change on all the devices.
* Once the 'iCloud Sync' is enabled, you will need to disable it in order to see the 'Upload Database to iCloud' and 'Download Database from iCloud' options.
- My iCloud sync is not working properly. How do I fix it?
Please follow the steps below to troubleshoot:
1. Verify that all your devices are able to connect to the network. One way to do this is to verify that email service is functioning properly on each device.
2. Verify that you are logged on the SAME iCloud account on ALL your devices so that the app data can be shared.
3. If you have not already done so, you will need to upload your data from the primary device and then download it to all your secondary device in order for the sync to work. You will need to temporary turn OFF the iCloud sync option in order for the upload and download options to be available.
4. Go to the Settings screen of the app and verify that the 'iCloud Sync' option is set to 'Enabled' for all your devices.
5. Launch the app on ALL your devices and allow a few minutes for each of the device to complete uploading / downloading data from iCloud.
6. Launch the Settings app on each of your iOS device and make sure that the "Document & Data" entry is set to ON on for ALL your devices. See Figure 1 below:
Figure 1
- How do I copy all the initial data from my primary device to my secondary device for the purpose of syncing?
To ensure that all devices start off with the same data for syncing, you will need to launch the app and go to the Settings screen. From the Settings screen, select the 'iCloud Sync' option and turn it OFF. Next, follow the directions on the screen to upload your database from the primary device to iCloud. Findally, download the database from iCloud onto your secondary device.
Once you have the same set of data on all your devices, ensure that the 'iCloud Sync' option is Enabled on ALL devices.
- Why is the '*Exclude from Reports' category is missing from the recent release of the Accounts 2 app? Is there a way to add it back?
Please download the latest version of the app (version 3.0) to resolve this issue.
- Why do I still get the email sharing screen showing up for the Accounts 2 app even though I have iCloud Sync enabled?
Please download the latest version of the app (version 3.0) to resolve this issue.
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